CUSTOMER SERVICE

 

How may we help you?

Please find answers below to frequently asked questions. If at anytime you need further assistance, our concierge is standing by to assist you. You may email customerservice@washingtonroberts.com

 

Shipping and Delivery 

Returns

Tracking an Order 

Payment Options 

Shipping and Delivery Returns

Sales

Tax

Sizing

Gift Certificates

Typographical Errors

Shopping Site Security

Shipping and Delivery

All domestic orders are shipped via UPS and USPS.

Following credit card authorization and verification, you will receive your order within 6-10 days (Monday through Friday). This time does not include weekends or holidays. You will receive an email confirmation once your order has been shipped. WASHINGTONROBERTS.COM does not ship to APO/FPO or PO boxes.

US SHIPPING RATES? FREE GROUND SHIPPING ON ALL ORDERS

Free Ground Shipping

 

We offer Free Ground Shipping on all US orders (including Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page before proceeding to purchase.

USPS Ground Shipping — $0.00

USPS Priority Mail 1-3 Business Days — $14.00

USPS Priority Mail Express: Overnight Delivery — $35.00

 

International Orders Yes, we ship International.

International Orders

All international orders are shipped via USPS express mail international or priority mail international at a flat rate of $48.00 International shipments can be tracked on usps.com

With a usps tracking number provided to you in your order confirmation email. WASHINGTONROBERTS.COM cannot estimate or remit taxes or duties on international shipments. Refused shipments will not be eligible for refunds on shipping costs.

USPS Priority Mail International — $48.00

Returns and Exchanges

 In the event that you choose to return or exchange a purchase, we have enclosed a shipping label to affix to the merchandise’s packing materials for your convenience. Any returns or exchanges must be made within 10 business days from the date delivered and include the original invoice. Please note that Washington Roberts must receive any returned item in its original new condition. Merchandise that has been worn, used, or altered in any way may not be returned. All fur items; fine jewelry, sunglasses, swimsuits, and sale merchandise are final sale and may not be returned.

We recommend shipping returned merchandise via UPS for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. Washington Roberts will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen, or mishandled.

We reserve the right to refuse return of any merchandise that does not meet the above return requirements. All returns will be credited to the original form of payment, unless otherwise specified. Any requested exchange item(s), if available, will be sent to you via UPS at no additional cost. Any new orders are subject to Washington Roberts having available merchandise on-hand. Please allow 10-12 business days for us to receive and process your return or exchange.

Changes/Cancellations

 If you wish to cancel or modify your order, please send an email as soon as possible to us through customerservice@WashingtonRoberts.com. We will make every reasonable effort to accommodate your request. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website. We reserve the right to refuse return of any merchandise that does not meet the above return requirements. All returns will be credited to the original form of payment, unless otherwise specified. Any requested exchange item(s), if available, will be sent to you via UPS at no additional cost. Any new orders are subject to Washington Roberts having available merchandise on-hand. Please allow 10-12 business days for us to receive and process your return or exchange.

Changes/Cancellations

 If you wish to cancel or modify your order, please send an email as soon as possible to us through customerservice@washingtonroberts.com. We will make every reasonable effort to accommodate your request. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website.

RETURNING YOUR PURCHASE

Domestic within the Unites States of America. Affix the provided return address label on the box your purchase was shipped in. Enclosed the items you are returning with all original packaging and tags affixed provided by washingtonroberts.com. Drop your return off at your local UPS store or authorized retailer. To locate the nearest UPS store or authorized retailer please visit the ups store locator at www.ups.com.

International Returns

We aim to make shopping online from a distance a seamless experience. Please follow instructions above. International customer may make arrangements with their local postal carrier for returns.

International customer please ship your return prepaid and insured to WASHINGTONROBERTS.COM

RETURN NOTIFICATIONS

Once we receive your return, you wilL be notified via email of the receipt of your returned merchandise. (Please note this is the email address provided on your original order.)

Your return will be processed within 2 days of receipt. Your return will be credited to the original form of payment used for purchase excluding original shipping costs.

 Tracking an Order

You may check the status of your order by signing into your account by clicking on "MY ACCOUNT" and review your order history. You will receive an email confirmation including your tracking number once your order has shipped. If you have any questions regarding your order please email customer service directly at customerservice@WashingtonRoberts.com

 PAYMENT OPTION

WashingtonRoberts.com accepts the following forms of payment for online purchases: 

  • VISA
  • MASTER CARD
  •  AMERICAN EXPRESS
  •  DISCOVER

The transaction amount will be charged to your credit card only after we have verified your card details received credit authorization, confirmed merchandise availability, and the order is fully prepared for shipment. The transaction amount is deducted automatically from your account once the order is submitted, the card is approved, and the merchandise is ready to be shipped. At this time we do not accept payments through o gift card.

 

Sales Tax

Applicable sales taxes are applied to orders shipped to New York State.

Sizing

WR_SIZE_CHART

 

Typographical Error

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability, or other product information. We reserve the right to cancel, refuse, correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Shopping Site Security

WASHINGTONROBERTS.COM secures the safety of any information provided by you when shopping on washingtonroberts.com. Any personal information provided will be protected on our secure servers. We do not disclose your information to any third parties.

We do not store your credit card information at any time in order to further protect your security.

Added online security to protect your personal information from unauthorized use if provided by using advanced SSL (secure Sockets Layer) encryption.

 

 

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.